Last updated: July 10, 2026
Purchases are processed by our Merchant of Record, Paddle.com Market Ltd.. All refunds are handled exclusively through Paddle — not by email or our contact form.
1. 14-day money-back guarantee
If Umbra Link doesn’t work for you, you may request a full refund within 14 days of your purchase.
2. How to request a refund
Visit paddle.net and sign in with the email address you used at checkout, or use the link in your Paddle purchase receipt. Follow the steps there to request a refund. We do not process refunds by email or through our contact form.
3. License activation
After the 14-day refund period, an internet connection is required for the Software to automatically confirm your lifetime license. If you remain online, you will not notice any additional steps.
4. After the refund period
Because the license is a one-time perpetual purchase, there is nothing to cancel and no recurring charges. After the 14-day window, purchases are generally non-refundable, except where a refund is required by applicable law.
5. Statutory rights
This policy does not affect any mandatory consumer rights you may have under applicable law, including any statutory right of withdrawal.
6. Other questions
For product or technical support (not refunds), use our contact form.